Frequently Asked Questions

Giclée Prints

What is a giclée print?

A giclée (pronounced zhee-CLAY) is a high-quality inkjet print made using archival pigment inks on acid-free fine art paper. The process reproduces colour with exceptional accuracy and fine detail, and produces prints that last far longer than standard photo prints — decades rather than years. Giclée is the standard production method for fine art reproductions and museum-quality prints worldwide.

How are your prints made?

UK prints are printed in-house on a Canon imagePROGRAF PRO-310, using archival pigment inks on heavyweight acid-free fine art paper. International orders are fulfilled by a print-on-demand partner with facilities closer to you — produced regionally rather than shipped across the world. This keeps transit distances short, reduces packaging waste, and means your print arrives faster.

How long will a giclée print last?

Giclée prints produced with archival pigment inks and acid-free paper are rated to retain their colour for 70–100 years or more under normal indoor conditions. The main factors affecting longevity are UV light exposure and humidity — both of which can be managed with careful display and framing choices.

How should I care for my print?

Avoid direct sunlight — UV exposure is the primary cause of fading over time. Framing behind UV-protective glass significantly extends the life of the print. Keep away from moisture and humidity, do not roll or fold the paper (it creases permanently), and store flat in the original protective packaging if left unframed.

Original Paintings

What is the difference between an original and a print?

An original is a unique, hand-painted watercolour — one of a kind. No two originals are alike, and each carries the marks and texture of the painting process. A giclée print is a high-fidelity reproduction of an original, produced to order. Prints are available in multiple sizes and can be shipped to many international destinations; originals are available for UK delivery only.

Do originals come with a Certificate of Authenticity?

Yes. Every original painting is accompanied by a Certificate of Authenticity recording the title, medium, dimensions, and year of the work.

Can I buy an original if I'm outside the UK?

Original paintings are currently available for UK delivery only. If you are based outside the UK and are interested in purchasing an original, please get in touch via the contact form and we can discuss options.

Payments

What payment methods do you accept?

You can pay by credit or debit card (Visa, Mastercard, and American Express), or with a digital wallet — Apple Pay and Google Pay. The available options appear automatically at checkout based on your device and browser.

Can I check out with Apple Pay or Google Pay?

Yes. If your device supports Apple Pay or Google Pay, a one-tap express checkout button appears at the top of the payment step, letting you pay with the card and address already stored on your device — no need to type anything in. Standard card payment is always available as well.

Is checkout secure?

Payments are handled by Stripe, a PCI-DSS Level 1 certified payment provider used by millions of businesses worldwide. Your card details are encrypted in transit and processed directly by Stripe — they are never seen or stored on this site. The whole site is served over HTTPS.

Orders & Delivery

What print sizes are available?

Available sizes vary by painting and are listed on each individual painting page in the shop. Where multiple sizes are offered, all are produced at the same archival quality.

Can I return my order?

Giclée prints and original paintings bought online can be returned within 14 days of receipt under the Consumer Contracts Regulations 2013. Items must be returned in their original condition. Return shipping costs are the buyer's responsibility. See the returns policy for full details.

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Do you ship internationally?

Giclée prints are available for delivery to many international destinations. Original paintings are available for UK delivery only. Use the region selector in the navigation to switch to your region and see prices in your currency.

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How long does delivery take?

UK orders are dispatched within 1–3 working days. Standard Royal Mail delivery is 2–3 working days; 1st Class Tracked is typically next working day. International print orders are delivered in 5–10 working days (standard) or 3–5 working days (express).

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